Shipping policy

Dispatch Information

Houndsly aim to dispatch your products within 3 working days from date of your order. If this is any different and for any reason it may take longer, you will be notified immediately. We aim to provide the best products with the best quality so sometimes a little extra special care and attention is needed.

Delivery & General Terms

Shipping rates and delivery times for our products may vary depending on the weight of your order and your location.

• Weight-Based Shipping: Shipping costs are calculated based on the total weight of your order. Heavier packages may incur additional charges.
• EU Location: Delivery times and costs may differ depending on your specific location within the European Union. We strive to offer the best possible rates and delivery times, but remote areas may experience longer shipping durations.

For the most accurate shipping estimate, please enter your address at checkout. If you have any questions or need further assistance, feel free to contact our customer support team.

Upon purchasing your item from us you are automatically making a request to us to arrange a delivery on your behalf, and we will endeavour to have your order delivered to your address within 14 working days, however this usually occurs within 3 dayswhich excludes weekends and bank holidays.

As delays can happen and be unforeseen, Houndsly accepts no liability for any delay or failure to deliver within our estimated time-scales.

Our customer, the person placing the order, is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.

Some items delivered may require a signature. Please ensure you are available for the signature request. If a person, other than the named customer, from the specified delivery address signs for the delivery, the liability for that item still belongs to the named customer.

When you receive your products from the courier it is very important to ensure that you have checked the packaging of your goods, and that its condition is good before you sign the delivery note. Please inform us immediately if you receive an open or damaged parcel.